Made Trade founders Cayley Pater and Andy Ives thought shopping for ethical and sustainable home decor and clothing should be simple. So in 2018, they launched their Shopify eCommerce store to bring the best ethically made and sustainably sourced goods to one place.
Unfortunately, Made Trade’s manual process to manage customer returns prohibited scalability. In their prior setup, customers would submit a request for a return, prompting the Made Trade team to review the request and enter any returns or exchanges by hand into their dropship system, Jetti.