As user experience designers, our job is to create a simple and intuitive path for the user to complete their task, whatever that may be. That starts with the navigation, or in the case of their reports, table of contents. 

The table of contents (as seen on the left-hand side of the article) is a convenient tool for the user to have the ability to hop from one point in the article to another. Early conversations with CNAS revealed that it was important for the user to have this feature accessible at any point in time while reading an article. As a result, we made the feature a “sticky” element, staying in place while the user scrolls while also having the table of contents highlight where you are in the article. These small details have made a huge difference for CNAS’s power users.

Perhaps the topmost priority beyond key UX improvements was upgrading from Craft 2 to Craft 3. With Craft 2 security support coming to an end in 2020, it was a necessary upgrade to not only ensure security for an organization that has a focus on just that but also to help troubleshoot with site caching issues that caused the site to go down at various moments. With the update, we improved uptime and overhauled custom plugins for use in Craft 3 that have saved content editors' time and peace of mind.